Shipping policy
Shipping Policy
Last Updated: September 17, 2026
At Strabora, we want your shopping experience to be simple and convenient. We offer free shipping worldwide on orders placed through our website.
1. Free Worldwide Shipping
Strabora provides free standard shipping worldwide.
No additional standard shipping fee is charged at checkout for eligible destinations.
2. Estimated Delivery Time
Our standard estimated delivery time is:
7–10 Business Days
Delivery estimates begin after the order has been processed and shipped.
Please note that delivery times are estimates and not guaranteed delivery dates.
3. Order Processing
Orders are processed after payment has been successfully confirmed.
Processing time may vary depending on order volume, product availability, holidays, and other operational circumstances.
Once your order has been shipped, tracking information may be provided when available.
4. Tracking Information
If tracking is available for your shipment, tracking information will be sent to the email address associated with your order.
Tracking updates may take some time to appear after the package enters the carrier's system.
If your tracking information does not update immediately, please allow additional time for the carrier to scan and process the shipment.
5. International Shipping
We ship to customers internationally.
Because we serve customers in different countries, delivery conditions may vary by destination.
International orders may be subject to customs procedures, import regulations, or other requirements imposed by the destination country.
6. Customs and Import Duties
Depending on the destination country, an order may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities.
Where such charges apply and are not explicitly included at checkout, they may be the responsibility of the recipient.
Customers are responsible for complying with applicable import requirements in their destination country.
7. Delivery Delays
Although we aim to deliver orders within the estimated 7–10 business day timeframe, delays may occur due to circumstances outside our reasonable control, including:
- Customs processing
- Carrier delays
- Severe weather
- Public holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- High shipping volumes
- International border restrictions
- Other unforeseen circumstances
When such delays occur, the estimated delivery period may be extended.
8. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully review your:
- Name
- Street address
- Apartment or unit number
- City
- Province/state
- Postal/ZIP code
- Country
If you realize that your shipping information is incorrect, contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered the shipping process.
9. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact our support team.
For damaged packages, photographs of the product and packaging may be requested to help us investigate the matter with the shipping provider.
We will work with you to determine an appropriate solution in accordance with our policies and applicable law.
10. Delivery Address Restrictions
Some destinations may be unavailable due to carrier limitations, regulatory restrictions, or other logistical circumstances.
If we cannot ship to the address provided, we will contact you regarding the available options.
11. Contact Us
For shipping questions, please contact:
Strabora
306-10289 133 St
Surrey, BC V3T 0B1
Canada
Email: support@strabora.shop
Phone: +1 (306) 380-6725