Refund policy
Return & Refund Policy
Last Updated: September 17, 2026
At Strabora, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer free returns and refunds within 30 days in accordance with the conditions outlined below.
By placing an order with Strabora, you acknowledge and agree to the terms of this Return & Refund Policy.
1. 30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, please contact our customer support team within the 30-day period.
Returns requested after 30 days may not be accepted unless otherwise required by applicable law.
2. Eligible Returns
Returns may be accepted for reasons including:
- You changed your mind about your purchase.
- The product does not meet your expectations.
- You received the wrong product.
- The product arrived damaged.
- The product has a manufacturing defect.
- The product differs materially from the product description.
We may request photographs or other information to help us understand the issue before arranging a return.
3. Free Returns
Strabora provides free returns within the 30-day return period for eligible orders.
If a return is approved, we will provide instructions for completing the return process.
Customers should not independently ship products to an address other than the return address provided by Strabora, as unauthorized returns may be delayed or unable to be processed.
4. Condition of Returned Products
Where reasonably possible, returned products should be in their original condition.
Products should be returned with their original packaging and accessories when available.
We understand that customers may need to inspect or try a product to determine whether it is suitable. However, products should not be intentionally damaged, altered, or excessively used before being returned.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging, if relevant
This information allows us to investigate the issue and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
6. Refund Process
Once your return is received and reviewed, we will process the approved refund.
Refunds are generally issued to the original payment method used to place the order.
The time required for the funds to appear in your account may depend on your payment provider, bank, or card issuer.
Strabora does not control the processing time imposed by third-party financial institutions.
7. Full Refunds
When a return qualifies for a full refund, the refund will cover the eligible amount paid for the returned product.
Where applicable, shipping charges associated with an eligible return will be handled according to the specific circumstances of the order and this policy.
8. Exchanges
If you would prefer an exchange rather than a refund, please contact us.
Depending on product availability, we may be able to provide a replacement or exchange.
9. How to Request a Return
To begin a return, contact:
Email: support@strabora.shop
Phone: +1 (306) 380-6725
Please include your order number and the reason for your return.
Our support team will provide the next steps.
10. Refund Delays
If your refund has been approved but you have not received it, please first check your bank account or payment provider.
If the refund still does not appear after the processing period provided by your payment provider, contact us at:
11. Changes to This Policy
Strabora reserves the right to update or modify this Return & Refund Policy when necessary.
Any changes will be posted on this page with an updated revision date.
12. Contact
For questions regarding returns or refunds:
Strabora
306-10289 133 St
Surrey, BC V3T 0B1
Canada
Email: support@strabora.shop
Phone: +1 (306) 380-6725